Shhh… I Have a Secret
Customer service is a pretty hot topic and can make or break your business. Consumers have little patience for lousy customer service and easily get tired of waiting in long lines, trying to get a live person on the line, going through an interrogation to return something or trying to communicate through a language barrier.
If you provide them with a simple, efficient, pleasant experience they will revisit your business over and over. More importantly, they will tell everyone they know!
There are three secrets to good customer service, the first one we’re going to conquer is knowing exactly what YOU want.
You are the captain of the ship and the visionary for the future of your business, so you need to have a clearly defined plan for your business and that includes customer service. There are three main goals you need to consider:
- It needs to be easy for your customers to do business with you. You can do this with advertised discounts, kiosks, your website and other technology based programs to help them shop.
- Doing business with you needs to be a warm and pleasant experience. Your staff has to be knowledgeable, approachable, warm and patient. Your customers need to feel like they are getting a good value for their time and money. Perceived value goes beyond the price of the products and extends to their shopping experience.
- Change your mind set and ask yourself “How can I NOT afford to do these things?” This shouldn’t be a question of expenses, but making and keep happy customers.
Which these thoughts in mind you also need to take a few things into consideration when deciding on the actual programs and standards you’ll put into place.
- Share your customer service vision with the rest of your staff.
- Connect your incentive programs and bonuses directly to customer service.
- Monitor the level of customer service your staff is putting out.
- Know when you can ignore what your customers want.
- Continuously focus on your goals.
Now, that you know what you want you can starting thinking about how to meet those wants and create a positive customer service experience.
Until the next time
Vernon Simpson Nydes Business Coach,
Coaching Business Owners and Executives to their next level of Excellence
Email: JV.Simpson@nydesmanagement.co.uk
www.nydesmanagement.co.uk www.MybusinessDevelopmentAcademy.com
Mobile: 011 (44) 7850729776.
3,983 Responses to “Shhh… I Have a Secret”
Stevenlem said...
prednisone for dogs: cheap prednisone – can i buy prednisone online in uk
??????? ?????????? said...
????? ??? ? ?????????? 1 ??????? ?????????? ? ????????
WesleyFub said...
DESIGN FABRICATION & INSTALLATION OF CUSTOM MADE LOUVERS DK Construction & Design provides comprehensive custom solutions for louvres sunshades privacy screens awnings and balustrades made from aluminium glass and steel. Our end-to-end service covers on-site measurements design development detailed drawings engineering fabrication and installation. We work closely with designers architects and homeowners to deliver tailored shading privacy and safety solutions. Our team ensures that every project meets the highest standards of quality and durability with a focus on functionality and aesthetics. Whether youre after sleek sun control systems or secure balustrading we’ve got the expertise to bring your vision to life. Tel: 61475 617 720 ???? ???????? DK Construction & Design
??????? ?????????? said...
????? ??? ? ?????????? 1 ??????? ?? ??? ?????? ??????????
Derekonema said...
priligy max pharm: dapoxetine price – cheap priligy
Alberttyday said...
Essay writing services rating https://priceorg.com honest reviews price comparison and quality analysis. Choose only proven platforms.
Randallvipse said...
???????? ???? ? ??????? ????? ????????
BrandenGroug said...
where can you buy prednisone: raypharm – cortisol prednisone
?????? ????? said...
YUKIO MISHIMA: THE DEATH OF A MAN????????????Rizzoli?2020?9?29??? – ????50???????????? ????????????????1995?11?? ????????????????????????????? ???? ??35?28?28.3? ??133?3?21.5? 1918????7??03? ????
???????????? said...
7?????????????????????????????????1???1834?????????????1838????????????????????1844???????????????????????? “?????????????????????”.
JRFU. “(7?24???????? ??????????11???????????”.
7?29??????????????????QVC??????????????????? NN261???? – ??????????????2004?6???????????????????????????2004?8????????????????2005?4???????2???????????????
???? said...
???????????????????????????????????????????????????????? ????????????????????????????????????????????????????????????????????????????????????????????????????????(??)?????????????? (1921?)????? (?????)?????????????????????????????????????????????????????? (???)??????????????????????????????????????????????
?? ?? ???? ??? said...
?????????BSN?TBS???????????????????BSN NEWS ???????????????????????????? ??????????????????????????1????????????????????????????????????????????????????????TBS???????NEWS23???????????????????MISIA????????????????????????????????MISIA?????????????????6???????????????
???? ??? ?????? said...
??? ????? ?????????? ????????? ????? ?????? ???? ? ????????? ? ??????
? ? ?? ?? said...
??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
????? r ?? ? said...
2008?8?-?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? (????)???? (???)???????????????????27??????
(???????)??????
DanielTeels said...
amoxicillin discount https://prednisoneraypharm.com/# prednisone in uk
??????? ?????????? said...
????? ??? ? ?????????? ??????? ????????????? ???????????? ??????????
GeorgeLeria said...
????????????? ???????? ????????? ?? ?????? ????? ?????? https://ohrana-truda-distancionno.ru
GeorgeLeria said...
????????????? ???????? ????????? ?? ?????? ????? ?????? ????? ???????? ???????????? ???? ? ??????
CurtisWen said...
BBgate MarketPlace 2024 Breaking Bad Gate Forum
BBgate MarketPlace
GeorgeLeria said...
?????????? ?? ?????? ????? ???????? ???????????? ?????? https://ohrana-truda-distancionno.ru
GeorgeLeria said...
?????? ???????? ?? ?????? ????? ?????? ????? ???????? ???????????? ????
BrandenGroug said...
cheap priligy: buy priligy max pharm – max pharm
Derekonema said...
can i buy clomid online: clomid online – buy generic clomid without rx
Stevenlem said...
amoxicillin 750 mg price: Amoxicillin for sale – cost of amoxicillin
BrandenGroug said...
where can i buy clomid without rx: generic clomid – how to buy clomid
????????????? ???????? ?????? said...
????? ??? ? ???????? ?????? ?????????? ???????????? ??????? ? ????? ???? ? ??????
Darrenhon said...
https://plavixclo.com/# buy plavix
GarrettBiz said...
travel itinerary planner https://wanderlog.com/list/geoCategory/154041/best-nightlife-in-cincinnati vacations and road trips. Cincinnatis nightlife is a vibrant tapestry woven with eclectic bars lively music venues and unique hangouts that cater to every taste.
GeraldCrers said...
??????? ???????? https://igrovye-avtomaty-slot.online ? ????????? ????? ??? ????? ??????????? ????????? ??? ?????????? ???????? ? ??????? ????? ???.
AlbertSip said...
buy Lisinopril 1st: buy Lisinopril 1st – buy Lisinopril 1st
???????? ?? ???????? ?????? ? ????? said...
????? ??? ? ???????? ?????? ? ????? ? ?????????????? ?? ???????? ?????? ??????????
???????? ?????? ????? ????? said...
????? ??? ? ???????? ?????? ????? ????? ? ?????????????? ?? ???????? ?????? ? ?????
BernardWet said...
ivermectin canada Ivermectin iver fast stromectol for head lice
BrandenGroug said...
amoxicillin 500mg for sale uk: Amoxicillin for sale – can i buy amoxicillin over the counter in australia
AlbertSip said...
purchase cytotec: buy cytotec online – purchase cytotec
?????? ??? said...
?43?????????????? / ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ????????????????????????????????????????????????????????????????????????????WBBA?????????????????????????????????????? 1997??, ???????, (1996-12-04), pp.
?? ?? ?? ?? said...
???????????????????????????????????????????????????????????????????????????????????????????????????????????????24??365?????????????????????????????????????????????????????????????????????????????????????????????? ????/???/???????????????????????????????????????????????????????
????????? ????????????????????????????????????????????????
BCJQtH2fxDj2/+Axa9SGVG20UO8E92Jlf+IhZoq61bo= said...
?????????????????????? ?????????????????????? ?????????????????????????? ????????? ?????????????????????????????????????????????????????????????????????45??? ???????????????????????????????????????????????????????????? ??????????????????????????16????22???X-??????????????????????????????????????????X?????
????????????? said...
????? ??? ? ????????????? ? ?????? ??????????? ????? ?????????????
cpap ??? ?? said...
??????????????????????2020?1?10?? ???????????1991?8?31????????????????????????????????????????????????????????????????????? (2021?10?15?).
2022?4?3????????????????? ???????????13?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
?????? said...
The trick can be whether they needed to do something or not, primarily based on an evaluation of the probably outcome and the doubtless penalties (for instance, blowing down a door and setting off alarms versus the risk of selecting a lock and being caught while doing it).
???? ????? said...
There are various functions at a wedding ceremony and each one in every of them has a singular environment to them.
?????? ???? said...
We hope to recreate locations like Camp David, the Kremlin (and the tunnels beneath it), the bone-strewn catacombs beneath Paris, Hong Kong’s junk-filled harbor, the London underground and more.
?????? ??? said...
It’s one of the best possibility for his/her to remove sins or poverty.
???? ????? ??? said...
“A sudden illness and head injuries suffered in a fall had been blames for the death of George Hume last Thursday in a Spokane hospital.
????? ??? said...
Nonetheless, after FIDE did not comply with the phrases of the contract within the time frame agreed upon, the option expired on 28 January 2011, and Chess Promotions Limited withdrew their bid to organise the occasion in London, citing the lack of time left to successfully organise the event.
??????? said...
I’ve compiled an inventory of few finest ideas about gold plated jewellery designs are elegant pieces what actually you need wear every day.
????????? ?? ?? said...
Assisted dwelling facilities in Jennings, LA usually offer a variety of companies to residents, including help with actions of daily dwelling (ADLs) like bathing, dressing, and medicine management.
?????? ????? said...
Though the temple is destabilized, Ahsoka and Vader keep preventing to the demise throughout the quickly crumbling constructing, until it eventually explodes, wounding Vader.