Shhh… I Have a Secret
Customer service is a pretty hot topic and can make or break your business. Consumers have little patience for lousy customer service and easily get tired of waiting in long lines, trying to get a live person on the line, going through an interrogation to return something or trying to communicate through a language barrier.
If you provide them with a simple, efficient, pleasant experience they will revisit your business over and over. More importantly, they will tell everyone they know!
There are three secrets to good customer service, the first one we’re going to conquer is knowing exactly what YOU want.
You are the captain of the ship and the visionary for the future of your business, so you need to have a clearly defined plan for your business and that includes customer service. There are three main goals you need to consider:
- It needs to be easy for your customers to do business with you. You can do this with advertised discounts, kiosks, your website and other technology based programs to help them shop.
- Doing business with you needs to be a warm and pleasant experience. Your staff has to be knowledgeable, approachable, warm and patient. Your customers need to feel like they are getting a good value for their time and money. Perceived value goes beyond the price of the products and extends to their shopping experience.
- Change your mind set and ask yourself “How can I NOT afford to do these things?” This shouldn’t be a question of expenses, but making and keep happy customers.
Which these thoughts in mind you also need to take a few things into consideration when deciding on the actual programs and standards you’ll put into place.
- Share your customer service vision with the rest of your staff.
- Connect your incentive programs and bonuses directly to customer service.
- Monitor the level of customer service your staff is putting out.
- Know when you can ignore what your customers want.
- Continuously focus on your goals.
Now, that you know what you want you can starting thinking about how to meet those wants and create a positive customer service experience.
Until the next time
Vernon Simpson Nydes Business Coach,
Coaching Business Owners and Executives to their next level of Excellence
Email: JV.Simpson@nydesmanagement.co.uk
www.nydesmanagement.co.uk www.MybusinessDevelopmentAcademy.com
Mobile: 011 (44) 7850729776.
3,506 Responses to “Shhh… I Have a Secret”
JamesVom said...
?????? ?????? ??????? ????? ?????? ?????????? ??????
??????? ?? said...
Data courtesy of Susan Ives.
??????? said...
Prom evening is finest executed big, so you may wish to discover a venue that can accommodate half a dozen spherical tables (or extra, relying on the size of the visitor list) and affords a big dance flooring.
?? ????? ?? said...
Then they’re processing any reconditioning that’s needed on those computers and are working hand in hand with our instructional non-revenue to get these deployed to residences as their companies come online.
?????? ?? said...
In a riff on Black Like Me, an autobiography of a white man who travels by way of the South disguised as a black man so as to see racism firsthand, Murphy dons whiteface (and brilliantly stiffens his gait) in order to research a world beforehand unavailable to him, which turns out to be stuffed with cocktail parties and complimentary newspapers.
nhk ???????? said...
It’s straightforward to fall into the trap of permitting the deterioration of fireplace safety programs or not noticing someone has tampered with them.
????? ??? said...
Things actually started to get chaotic when the Eiden’s took the fish to the registration station at Wendt’s, south of Oshkosh.
??????????? said...
If you have some baking and cake decorating skills, have a look at this straightforward Sonic face cake.
??????????? said...
The Madison Space High school Ceramists promote pots, pitchers, cups and bowls at Art Truthful Off the Square.
tonton ??? said...
Many faculty districts started the college 12 months with virtual lessons.
??? ?? said...
Jotun Intumescent Paints for steel are a preferred selection for a lot of our customers, resulting from their wonderful loadings and the wide selection of coatings to cowl particular situations.
?? ?? ??? said...
It was designed by Marshall & Fox as a summer dwelling for Ira Cobe.
???????? said...
After your fantastic seaside getaway wedding, retreat to the consolation, honeymoon hut to take pleasure within the romance of the heavenly setting for a night time or two.
?? ? ?? said...
Ki-hoo, Hwang (director); Dave Alegre and Haewon Lee (storyboard) (August 15, 2017).
???? ?? said...
As we stated above, perimeter obstacles are examined using ASTM E2307: Standard Test Technique for Figuring out Fireplace Resistance of Perimeter Hearth Barrier Techniques Using Intermediate-Scale, Multi-story Test Apparatus.
????? said...
Nguy?n sees the vacation as a time to provide thanks within the type of offering her mom a break from cooking the same old Vietnamese foods they eat, and to and check out something slightly more exotic – like green beans and mashed potatoes.
???? ??????? said...
1. VOCABULARY EXTENSION: Choose several of the words from the text.
??? ???? ?? said...
Despite being such a large lake in terms of floor area, Lake Okeechobee may be very shallow.
??????? said...
For example, an put in firestop system is part of a hearth-resistance rated wall system or flooring system, which is in flip part of a hearth compartment which kinds an integral part of the overall constructing which operates as a system.
? ?? ? said...
4-25. Commanders take each measure and precaution to keep soldiers healthy and maintain their morale.
? ufj ?? said...
This can mean securing a form of parental permission and a kind from a doctor’s office verifying a current bodily exam.
???? ? ?? said...
In response to regional eventualities, it is anticipated a discount of periods of rain with an increased probability of heavy rainfall in a short time.
??? ??????? said...
She was born on Jan.
???? 100g?? said...
My father looked at his watch, and paced up and down with a countenance expressive of the best anguish.
?? ?????? said...
Nevertheless, elevated human intervention on their habitat is predicted to, in the future, be the more than likely trigger of the decline of its range and population.
Williereark said...
?????????? ? SMM-?????????? https://uslugi.yandex.ru/profile/ArinaB-2163631 ?????????? ?? ???????? ??????? ? ?????????? ??????????? ??????. ?????????? ??????????? ???????? ???????? ????????????? ????????? ????????? ?????????? ?????? ? ????????? ????????? ??????????? ? ???????? ???????.
ThomasPar said...
???????? ?????????? ?? ?????. ??? ??? ?? ???? ????? ?? ????????? ???????? ??????
?????? ?????? ? ????? said...
???????????????? ????????? ????? ?? ??????? ??????? ??????? ? ??????? ?? ???. ?? ??????????: ????????? ?????? ?? ??????? ??????? ? ????? ???? ??????? ?????????? ???????? ????????????? ?????? ?????????? ? ??????? ??? ? ??????? ?? ???
?????? ??????? ? ????? said...
???????????????? ????????? ????? ?? ??????? ??????? ??????? ? ??????? ?? ???.
?? ??????????: ?????? ?????? ??????? ??????? ?????
???? ??????? ?????????? ???????? ????????????? ?????? ?????????? ? ??????? ??? ? ??????? ?? ???!
?????? ??????? ? ????? said...
???????????????? ????????? ????? ?? ??????? ??????? ??????? ? ??????? ?? ???. ?? ??????????: ????????? ?????? ?? ??????? ??????? ? ????? ???? ??????? ?????????? ???????? ????????????? ?????? ?????????? ? ??????? ??? ? ??????? ?? ???
ThomasPar said...
???????? ?????????? ?? ?????. ??? ??? ?? ???? ????? ?? ????????? ???????? ??????
ShannonLok said...
bitcoin ??????? ????
Ernestrow said...
??? ??: ??? ?? ?? – pin up
???? ??? ? said...
32R????????????????????????????14L?????????NDB?????????????????????????????????????????????????????????????????????????????14R????????????????????????????????????????????????????????????????????
ngo ? npo ??? said...
I imply, I knew I used to be the one black in the room, however on the time I always didn’t answer “the questions.” It was as if my dominant Italian identity feared letting my different identities emerge on the floor.
EdwardSkivy said...
????? ??: pin up – ??? ??
?????? ????????? ? ?????? said...
???????????????? ????????? ????? ?? ??????? ??????? ????????? ? ??????.
?? ??????????: ??????? ?????? ????????
???? ??????? ?????????? ???????? ????????????? ?????? ?????????? ? ??????? ??? ? ??????? ?? ???!
?? ?? said...
Chopping down timber and pumping chemicals like chlorine into the water was by no means a part of the plan to create this 14-million-gallon lake.
?????? ????????? said...
???????????????? ????????? ????? ?? ??????? ????????? ? ??????. ?? ??????????: ????????? ?????????? ?? ??????? ????????? ???? ??????? ?????????? ???????? ????????????? ?????? ?????????? ? ??????? ??? ? ??????? ?? ???
DavidRip said...
https://1winci.icu/# ??? ?? ????? ??????
?????? ????????? ? ?????? said...
???????????????? ????????? ????? ?? ??????? ??????? ????????? ? ??????. ?? ??????????: ?????? ?? ??????? ????????? ???? ??????? ?????????? ???????? ????????????? ?????? ?????????? ? ??????? ??? ? ??????? ?? ???
?????? ?????????? said...
???????? ??????? ????? ???????? ????? ?? ????? ??????????? ???????????????. ????????? ? ???? ????????? ????? ? ?? ???????. ????????????? ?????? ???? ?????? ???????????? ??? ???????. ?????????? ???????? ?? ????: ?????? ?? ??????? ????????? ?????????.
RussellQuedy said...
??? ??: ????? ??????? – ??? ?? ??????????? ????
Ernestrow said...
1xbet ???????: 1xbet ??????? – 1xbet ??????????? ????
EdwardSkivy said...
1????: 1xbet ??????? – 1xbet
BryceFipse said...
??? ?? ????? ??????? or ??? ?? ??????????? ???? https://cse.google.ad/url?sa=t&url=https://1winci.icu ????? ??????? ??? ?? ???? ????? ??????? and ??? ?? ???? ??? ?? ??????????? ????
?????? ????????? said...
???????????????? ????????? ????? ?? ??????? ????????? ? ??????. ?? ??????????: ?????? ????????? ?????????? ?? ???? ???? ??????? ?????????? ???????? ????????????? ?????? ?????????? ? ??????? ??? ? ??????? ?? ???
Jamesmoush said...
1??????? 1???? 1????
?????? ????????? said...
???????????????? ????????? ????? ?? ??????? ????????? ? ??????. ?? ??????????: ?????? ????????? ?? ???? ???? ??????? ?????????? ???????? ????????????? ?????? ?????????? ? ??????? ??? ? ??????? ?? ???
??? said...
?????????????????????????????????????????3????????????4????????????????????????????????????????????????1????? – ?GoGo!????????????????????????????????????????????????????????????????????????? ????????????????????????????????