Shhh… I Have a Secret
Customer service is a pretty hot topic and can make or break your business. Consumers have little patience for lousy customer service and easily get tired of waiting in long lines, trying to get a live person on the line, going through an interrogation to return something or trying to communicate through a language barrier.
If you provide them with a simple, efficient, pleasant experience they will revisit your business over and over. More importantly, they will tell everyone they know!
There are three secrets to good customer service, the first one we’re going to conquer is knowing exactly what YOU want.
You are the captain of the ship and the visionary for the future of your business, so you need to have a clearly defined plan for your business and that includes customer service. There are three main goals you need to consider:
- It needs to be easy for your customers to do business with you. You can do this with advertised discounts, kiosks, your website and other technology based programs to help them shop.
- Doing business with you needs to be a warm and pleasant experience. Your staff has to be knowledgeable, approachable, warm and patient. Your customers need to feel like they are getting a good value for their time and money. Perceived value goes beyond the price of the products and extends to their shopping experience.
- Change your mind set and ask yourself “How can I NOT afford to do these things?” This shouldn’t be a question of expenses, but making and keep happy customers.
Which these thoughts in mind you also need to take a few things into consideration when deciding on the actual programs and standards you’ll put into place.
- Share your customer service vision with the rest of your staff.
- Connect your incentive programs and bonuses directly to customer service.
- Monitor the level of customer service your staff is putting out.
- Know when you can ignore what your customers want.
- Continuously focus on your goals.
Now, that you know what you want you can starting thinking about how to meet those wants and create a positive customer service experience.
Until the next time
Vernon Simpson Nydes Business Coach,
Coaching Business Owners and Executives to their next level of Excellence
Email: JV.Simpson@nydesmanagement.co.uk
www.nydesmanagement.co.uk www.MybusinessDevelopmentAcademy.com
Mobile: 011 (44) 7850729776.
3,527 Responses to “Shhh… I Have a Secret”
Kennethmic said...
neurontin brand name in india neurontin 300 mg cap or neurontin 100mg tab https://maps.google.so/url?q=https://gabapentin.auction neurontin 100 mg tablets price of neurontin neurontin 10 mg and neurontin tablets 300 mg neurontin cost
Nicolashax said...
http://amoxil.llc/# buy amoxicillin online with paypal
Michaelpouro said...
ivermectin for sale buy stromectol online stromectol pill
?????? ???? ???????? ?????? said...
??????? ?????? ?????????? ?????? ???? 3 ?????? ?????? ???? 3 ????? ? ??????
Joshualoabe said...
how to buy stromectol stromectol ivermectin tablets or minocycline antibiotic https://www.google.vg/url?q=https://stromectol.agency ivermectin tablet price stromectol australia stromectol tablet 3 mg and minocycline 100 mg tablets for human order minocycline 50 mg online
Stevengot said...
bs2site
?????????? said...
Small-scale compressed air power storage systems with excessive air pressures turn the inefficiency of compression and growth into an advantage.
Melvinedupe said...
Gay Boys Porn https://gay0day.com HD is the best gay porn tube to watch high definition videos of horny gay boys jerking sucking their mates and fucking on webcam
?????? ?? said...
Additionally, pump shotguns are considerably cheaper in comparison with semi-auto shotguns.
???????? said...
Each Ring is customized made to order – your size.
J????????? said...
Business Suggestions: Be creative and supply distinctive spice blends to tell apart your brand from the others available in the market.
???? ????? ?? ??? said...
Other manner round, you can make this place a focal level for informal gatherings as effectively.
??? ?? 5000? said...
In addition, do not forget about equipment comparable to hats which will immediately elevate any look.
???? ???? said...
Sure we all know still it’s not simple to pick out one.
??? ?? ?? said...
Monsters that seem like grinning balloons and the Michelin Tire Man which gurgle comically as they expire keep the participant conscious that it isn’t blood, simply virtual ketchup.
? ????? ?? ?? ?? said...
All you might want to do is seek for prime quality, genuine and genuine leather-based product that serve all of your purposes.
??? vs ????? said...
Good luck and should your career aspirations be realized!
Michaelpouro said...
purchase neurontin gabapentin price buy generic neurontin online
Nicolashax said...
https://stromectol.agency/# minocycline 100 mg pills online
SamuelErort said...
https://stromectol.agency/# ivermectin 9 mg tablet
???? ???????? ?????? said...
??????? ?????? ?????????? ?????? ???? 3 ????? ? ?????? ???? 3
???? ???????? ?????? said...
??????? ?????? ?????????? ?????? ???? 3 ????? ???? 3 ????? ???????????????
???????? ??????????? ?????? ??? ???? said...
??? ?????? ??????????? ???????? ?????? ??? ??????? seo ??? ???????????? ??????
?????? ???????????? ? ?????? said...
???????????????? ????????? ????? ?? ??????? ???????????? ? ??????.
?? ??????????: ???????? ?????????
???? ??????? ?????????? ???????? ????????????? ?????? ?????????? ? ??????? ??? ? ??????? ?? ???!
seo ??????????? ??????????? ?????? said...
??? ?????? ??????????? ????????? ? ???????? ????????? ? ????????
Elvisjed said...
Buy compounded semaglutide online Rybelsus 14 mg or buy semaglutide online http://www.bargu.by/forum/away.php?s=http://semaglutide.win Rybelsus 14 mg price rybelsus price rybelsus generic and Buy semaglutide pills semaglutide
???????? ??????????? ?????? ??? ???? said...
??? ?????? ??????????? ???????? ?????? ??? ??????????? ??????????? ?????????? ??? ??????
MatthewEvamy said...
neurontin over the counter: cheapest gabapentin – neurontin 10 mg
seo ??????????? ??????????? ?????? said...
??? ?????? ??????????? ??????????? ??????? seo ??????????? ??????????? ??????
SamuelErort said...
https://gabapentin.auction/# neurontin 800 mg
Joshualoabe said...
ivermectin 3mg pill minocycline 50 mg tablets online or stromectol ebay http://www.ixawiki.com/link.php?url=https://stromectol.agency stromectol 15 mg ivermectin where to buy minocycline 50 mg online and ivermectin 3mg tablets stromectol lotion
?????? ???????????? ? ?????? said...
???????????????? ????????? ????? ?? ??????? ???????????? ? ??????. ?? ??????????: ?????? ???????????? ???? ??????? ?????????? ???????? ????????????? ?????? ?????????? ? ??????? ??? ? ??????? ?? ???
?????? ????????? said...
???????????????? ????????? ????? ????????? ????? ?????????? ?????? ????????? ?? ????
?????? ????????? said...
???????????????? ????????? ????? ?? ??????? ??????? ????????? ? ??????. ?? ??????????: ?????? ????????? ? ?????? ?????? ???? ??????? ?????????? ???????? ????????????? ?????? ?????????? ? ??????? ??? ? ??????? ?? ???
ConradTairm said...
bs2site
BrandonSpifs said...
reputable mexican pharmacies online reputable mexican pharmacies online reputable mexican pharmacies online
Rogersnose said...
csgo gambling cs2 gambling
IgnacioNek said...
csgo gamble best csgo gambling sites
Richardswasy said...
ed pills online: cheap medication online – cheap medications
GregoryPeacy said...
causes for ed http://drugs24.pro/# best ed pills online
BrandonSpifs said...
mexican mail order pharmacies mexican border pharmacies shipping to usa ?»?best mexican online pharmacies
?????? ????????? said...
???????????????? ????????? ????? ??? ??????????????? ??????? ?????? ????????? ?????? ?????
?????? ????????? ? ?????? said...
???????????????? ????????? ????? ?? ??????? ??????? ????????? ? ??????.
?? ??????????: ?????? ????????? ????????? ? ??????
???? ??????? ?????????? ???????? ????????????? ?????? ?????????? ? ??????? ??? ? ??????? ?? ???!
????? ???? said...
???????????????????????????????????????????????????????????????????????????2?????????????? (2017?7?25?).
2017?7?25???? 2019?11?25??2019?12?5???? ??????? (2017?11?18?).
2018?3?9????????????????????????????????
??? ? said...
?????????????2??????????1?????????????????????????1?????????(????)? ????????????????????????????????????????????????????????????2????????? 1960??????????11??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
?????? said...
On the Koanga institute where i do some work on Applicable know-how we did some tests with retained heat cookers the place we installed the heating element out of an previous slow cooker (approx 170 watts) and added a thermostat out of a hot water system which matches the heat range required properly.
?????????????????? said...
Steerage can be given on full concrete encasement and as much as 240 minutes fireplace resistance will be achieved.
??????? said...
Misplaced Creek Falls are a small however scenic wild waterfall within the dense forests south west of Cornucopia that is reached by a brief 2-mile hike by means of the woods.
????? said...
Generally, they affiliate with the distantly associated tucuxi (Sotalia fluviatilis), and giant otters (Pteronura brasiliensis) to hunt in a coordinated method, by gathering and attacking fish stocks at the same time.
???????2?s said...
The 7-yr-previous gelding educated by David Jacobson was lifeless final after four furlongs, however received going after turning for dwelling and took off at the 3/16th pole.