Shhh… I Have a Secret
Customer service is a pretty hot topic and can make or break your business. Consumers have little patience for lousy customer service and easily get tired of waiting in long lines, trying to get a live person on the line, going through an interrogation to return something or trying to communicate through a language barrier.
If you provide them with a simple, efficient, pleasant experience they will revisit your business over and over. More importantly, they will tell everyone they know!
There are three secrets to good customer service, the first one we’re going to conquer is knowing exactly what YOU want.
You are the captain of the ship and the visionary for the future of your business, so you need to have a clearly defined plan for your business and that includes customer service. There are three main goals you need to consider:
- It needs to be easy for your customers to do business with you. You can do this with advertised discounts, kiosks, your website and other technology based programs to help them shop.
- Doing business with you needs to be a warm and pleasant experience. Your staff has to be knowledgeable, approachable, warm and patient. Your customers need to feel like they are getting a good value for their time and money. Perceived value goes beyond the price of the products and extends to their shopping experience.
- Change your mind set and ask yourself “How can I NOT afford to do these things?” This shouldn’t be a question of expenses, but making and keep happy customers.
Which these thoughts in mind you also need to take a few things into consideration when deciding on the actual programs and standards you’ll put into place.
- Share your customer service vision with the rest of your staff.
- Connect your incentive programs and bonuses directly to customer service.
- Monitor the level of customer service your staff is putting out.
- Know when you can ignore what your customers want.
- Continuously focus on your goals.
Now, that you know what you want you can starting thinking about how to meet those wants and create a positive customer service experience.
Until the next time
Vernon Simpson Nydes Business Coach,
Coaching Business Owners and Executives to their next level of Excellence
Email: JV.Simpson@nydesmanagement.co.uk
www.nydesmanagement.co.uk www.MybusinessDevelopmentAcademy.com
Mobile: 011 (44) 7850729776.
5,030 Responses to “Shhh… I Have a Secret”
Nelsonopinc said...
??????? ???? ????????? ????? https://bs02site2.at ?????? ?????? ????????? ????? ????????????? ? ???? ?????????. ???????? ?????????? ???????? ? ??????????? ?????.
DanielPax said...
http://cipharmdelivery.com/# ciprofloxacin order online
Nelsonopinc said...
??????? ???? ????????? ????? https://bs02site2.at ?????? ?????? ????????? ????? ????????????? ? ???? ?????????. ???????? ?????????? ???????? ? ??????????? ?????.
Michaelunurn said...
? ?????? https://bs2site2.net/ ?? ?????? ????? ????????????? ???? ????????? ???????? ????????? ????? ? ????????? ???????? ? ???????? ?????????. ???? ??????? ????????? ?????????? ???????????? ????????? ? ?????? ??? ???????????? ????????????? ???? ????????????.
Barrylal said...
?????? ?????? ?????? ????????? ??????
Michaelunurn said...
? ?????? https://bs2syte.at/ ?? ?????? ????? ????????????? ???? ????????? ???????? ????????? ????? ? ????????? ???????? ? ???????? ?????????. ???? ??????? ????????? ?????????? ???????????? ????????? ? ?????? ??? ???????????? ????????????? ???? ????????????.
Barrylal said...
?????? ????????? ?????? ?????? ??????? ?????? ????
?????? ?????????? ????? Kuppersbusch said...
?????????? ?????? ???????????????? ????????? ?????????? ??????????. ????? ?? ?????? ??????? ?????? ?????????? ????? kuppersbusch ?????? ?????????? ?? ?????: ?????? ?????????? ????? kuppersbusch ? ?????? ???? ??????? ?????????? ???????? ????????????? ?????? ?????????? ? ??????? ??? ? ??????? ?? ???
Samuelspoma said...
cost of prednisone 10mg tablets: PredniBest – prednisone otc uk
?????? ?????????? ????? Kuppersbusch said...
?????????? ?????? ???????????????? ????????? ?????????? ??????????. ????? ?? ?????? ?????? ?????????? ????? kuppersbusch ?????? ?????????? ?? ?????: ?????? ?????????? ????? kuppersbusch ? ?????? ???? ??????? ?????????? ???????? ????????????? ?????? ?????????? ? ??????? ??? ? ??????? ?? ???
?????? ?????????? ????? Kuppersbusch ?????? said...
?????????? ?????? ???????????????? ????????? ?????????? ??????????. ????? ?? ?????? ?????? ?????????? ????? kuppersbusch ? ?????? ?????? ?????????? ?? ?????: ?????? ?????????? ????? kuppersbusch ? ?????? ???? ??????? ?????????? ???????? ????????????? ?????? ?????????? ? ??????? ??? ? ??????? ?? ???
?????? ?????????? ????? Kuppersbusch ?????? said...
?????????? ?????? ???????????????? ????????? ?????????? ??????????. ????? ?? ?????? ?????? ?????????? ????? kuppersbusch ????? ?????? ?????????? ?? ?????: ?????? ?????????? ????? kuppersbusch ????? ???? ??????? ?????????? ???????? ????????????? ?????? ?????????? ? ??????? ??? ? ??????? ?? ???
?????? ?????????? ????? Kuppersbusch said...
?????????? ?????? ???????????????? ????????? ?????????? ??????????. ????? ?? ?????? ??????? ?????? ?????????? ????? kuppersbusch ?????? ?????????? ?? ?????: ?????? ?????????? ????? kuppersbusch ? ?????? ???? ??????? ?????????? ???????? ????????????? ?????? ?????????? ? ??????? ??? ? ??????? ?? ???
DanielPax said...
https://amoxstar.com/# over the counter amoxicillin
?????? ????????? Xbox ?????? said...
?????????? ?????? ???????????????? ????????? ?????????? ??????????. ????? ?? ?????? ?????? ????????? xbox ???? ?????? ?????????? ?? ?????: ?????? ????????? xbox ???? ???? ??????? ?????????? ???????? ????????????? ?????? ?????????? ? ??????? ??? ? ??????? ?? ???
?????? ?????????? ????? AEG said...
?????????? ?????? ???????????????? ????????? ?????????? ??????????. ????? ?? ?????? ?????? ?????????? ????? aeg ???? ?????? ?????????? ?? ?????: ?????? ?????????? ????? aeg ?????? ???? ??????? ?????????? ???????? ????????????? ?????? ?????????? ? ??????? ??? ? ??????? ?? ???
?????? ????????? Xbox said...
?????????? ?????? ???????????????? ????????? ?????????? ??????????. ????? ?? ?????? ?????? ????????? xbox ? ?????? ?????? ?????????? ?? ?????: ?????? ????????? xbox ?????? ???? ??????? ?????????? ???????? ????????????? ?????? ?????????? ? ??????? ??? ? ??????? ?? ???
?????? ?????????? ????? AEG ?????? said...
?????????? ?????? ???????????????? ????????? ?????????? ??????????. ????? ?? ?????? ??????? ?????? ?????????? ????? aeg ?????? ?????????? ?? ?????: ?????? ?????????? ????? aeg ???? ??????? ?????????? ???????? ????????????? ?????? ?????????? ? ??????? ??? ? ??????? ?? ???
?????? ????????? Xbox ?????? said...
?????????? ?????? ???????????????? ????????? ?????????? ??????????. ????? ?? ?????? ?????? ????????? xbox ?????? ?????? ?????????? ?? ?????: ?????? ????????? xbox ????? ???? ??????? ?????????? ???????? ????????????? ?????? ?????????? ? ??????? ??? ? ??????? ?? ???
?????? ?????????? ????? AEG said...
?????????? ?????? ???????????????? ????????? ?????????? ??????????. ????? ?? ?????? ?????? ?????????? ????? aeg ?????? ?????????? ?? ?????: ?????? ?????????? ????? aeg ?????? ???? ??????? ?????????? ???????? ????????????? ?????? ?????????? ? ??????? ??? ? ??????? ?? ???
Tammyves said...
Stay secure and private online with nordvpn free download advanced protection. Whether youre using public Wi-Fi or accessing geo-blocked content.
gst??? said...
Lastly he ordered him to position the lady within the jail of the castle, in a pleasing place stage with gardens, and the advocate in a protected dungeon, not without chaining him hand and foot.
3??? ? said...
The Herald-News. March 19, 1936.
??? ?????? said...
Arcadia Masonic Middle, 50 W. Duarte Road, Arcadia.
?????? ?????????? ????? said...
???? ??????????? ?????????? ???????? ?????? ?????????? ?????? ? ????????? ???? ????? ? ???????. ?? ???????? ????????? ??????? ??? ??? ???? ?????????????? ?????????? ?????? ? ????????? ???????????? ?????? ?????????? ????????. ???? ????????????????? ??????????? ???????? ????????? ?????? ? ??????? ????????? ? ????????? ????????? ?????? ???????????? ?????? ??? ???????????? ?????????? ?????? ??????????? ?????.???????? ?????? ????????????? ? ???????? ???????????? ???????????? ?????????????? ?????????? ????? ???????? ???????? ? ????????? ???????? ? ???????? ???? ????????????? ???????????? ??????????? ???????????? ????? ? ???????????? ???????????. ??? ?????????? ???? ?????????????? ???? ??????? ??????? ????????? ?????? ????????? ?????????????? ????????? ?? ??????? ? ???????????? ???????????. ??????? ?????? ??? ?? ????????? ???????????? ? ???????? ????? ??????? ?????????? ????? ??????.????????? ?????????? ???????? ?? ?????: https://remont-stiralnyh-mashin-ace.ru
MichaelPEF said...
Vnish official firmware https://vnish.us/self-installation/ for Bitmain Antminer: boost performance by up to 25 and cut energy consumption by up to 15. Download Vnish firmware now
MichaelPEF said...
Vnish official firmware https://vnish.us/self-installation/ for Bitmain Antminer: boost performance by up to 25 and cut energy consumption by up to 15. Download Vnish firmware now
Peterskafe said...
My Betting Sites India https://bettingblog.tech your guide to the best sports betting sites. Reviews ratings bonuses and comparisons. Find the perfect sports betting platform in India
Peterskafe said...
My Betting Sites India https://bettingblog.tech your guide to the best sports betting sites. Reviews ratings bonuses and comparisons. Find the perfect sports betting platform in India
?????? ????????? ? ?????? said...
???? ??????????? ?????????? ???????????????? ?????? ?? ??????? ???????? ?????? ????? ??????? ? ???????. ?? ???????? ????????? ??????? ??? ??? ???? ???????? ? ????????? ???????????? ?????? ?????????? ????????. ???? ????????????????? ??????????? ???????? ????????? ?????? ? ??????? ????????? ? ????????? ????????? ?????? ???????????? ?????? ??? ???????????? ????????????? ? ?????????? ??????????? ?????.???????? ?????? ????????????? ? ???????? ???????????? ?????????? ?????????? ??????????? ???????? ??????? ???????? ????? ???????? ? ???????? ??????????? ???? ????????????? ???????? ? ????????????? ??????? ??????????. ??? ?????????? ???? ?????????????? ???? ????????????????? ??????????? ???????? ?????? ??????? ?????? ??????? ?? ???????? ? ?????? ??????????. ??????? ?????? ??? ?? ???????????? ???? ???????? ? ??????????? ?????? ?? ??????? ???????? ?????.????????? ?????????? ???????? ?? ?????: https://remont-noutbukov-first.ru