Are you in the 1%
The Rule of 1% is simply defined as adding to your customer service one percent at a time. Before you can do this you must have your consistency perfected or it will never work. This one percent may seem small, but if you approach the vision for your company with baby steps, you will find a huge increase over a solid chunk of time. It’s not a sprint, it’s a marathon.
Avoid doing too much at once or you’ll set yourself up for failure. Think of the confidence you and your employees will have when you improve one percent each week. By the end of a year, you’ll have improved more than 50%!
Although rules and standards are necessary for growth, always be flexible with your best customers. Most retailers only allow a set number of items into a dressing room to reduce the risk of shoplifting, but it generally restricts the large percentage of people who are not stealing from you. Flexibility is the key to what you deliver to your customers and consistency is the key to how you deliver it.
The bottom line is customers rely on you to deliver what you promise. If you spend too much on bulky advertising that promises more than you can deliver, even your best intentions will unravel quickly and you will fail.
Focus on your vision and baby steps to turn your satisfied customers into Raving Fans.
I hope you’ve learned a lot out good customer service and how it’s essential to your overall success. In upcoming posts we’re going to explore strategies of bagging the big clients and keeping them.
Vernon Simpson Nydes Business Coach,
Coaching Business Owners and Executives to their next level of Excellence
Email: JV.Simpson@nydesmanagement.co.uk
www.nydesmanagement.co.uk www.MybusinessDevelopmentAcademy.com
Mobile: 011 (44) 7850729776.
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Auction house withdraws shrunken heads and other human remains from sale following outcry ????????? ? ???????? ????????? ??? ??????? ????????? ? ??????????? ?????? ????????? ?? ?????? ? ???????? ?????????? ??????????? ????? ? ????????????? ?? ????????? ? ??? ????????????????????? ?? ???????? ?? ??????????? ?? ?????? ??? ???? ????? ???? ????????????????????? ? ????????????? ?????????????? ?? ?????????????????? ???????? ?????? ????????? ? ???? ? ??????? An auction house in England has withdrawn human remains including shrunken heads and ancestral skulls from sale following an outcry. The Swan auction house in Tetsworth Oxfordshire withdrew more than two dozen lots from an upcoming auction titled “The Curious Collector Sale” including an 18th-century Tsantsa shrunken head which was expected to fetch ?20000-?25000 26000-33000 and was previously owned by Hugh Hefner founder of Playboy magazine. Other withdrawn lots include an ancestral skull from the Solomon Islands another from the Fon tribe in Benin and a double ancestor skull from Congo. The planned sale of another piece described as a 19th-century horned Naga human skull drew criticism from Neiphiu Rio Chief Minister of the Indian state of Nagaland. Rio wrote to India’s External Affairs Minister S. Jaishankar asking him to intervene “to ensure that the auction of the human remains of our people is halted.” In his letter Rio said he had been informed about the auction by the Forum for Naga Reconciliation FNR a grouping of organizations that works to reconcile different Naga political groups some of which have engaged in armed struggle for independence from India in recent decades. In its letter to Rio the FNR said it “condemns this inhumane and violent practice where indigenous ancestral human remains continue to be collector’s items.” “Such auctions continue the policy of dehumanization and colonial violence on the Naga people” it added. Another of those to criticize the planned sale was Laura Van Broekhoven director of the Pitt Rivers Museum which is part of the University of Oxford. “Please immediately pull from tomorrow’s auction the human and ancestral remains of Naga Shuar Dayak Kota Fon Vili people and other communities in Papua New Guinea Solomon Islands Nigeria Congo Ecuador Nagaland Benin” she wrote in a post on X on Tuesday.
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A giant meteorite boiled the oceans 3.2 billion years ago. Scientists say it was a ‘fertilizer bomb’ for life ????? ?????? A massive space rock estimated to be the size of four Mount Everests slammed into Earth more than 3 billion years ago — and the impact could have been unexpectedly beneficial for the earliest forms of life on our planet according to new research. Typically when a large space rock crashes into Earth the impacts are associated with catastrophic devastation as in the case of the demise of the dinosaurs 66 million years ago when a roughly 6.2-mile-wide 10-kilometer asteroid crashed off the coast of the Yucatan Peninsula in what’s now Mexico. But Earth was young and a very different place when the S2 meteorite estimated to have 50 to 200 times more mass than the dinosaur extinction-triggering Chicxulub asteroid collided with the planet 3.26 billion years ago according to Nadja Drabon assistant professor of Earth and planetary sciences at Harvard University. She is also lead author of a new study describing the S2 impact and what followed in its aftermath that published Monday in the journal Proceedings of the National Academy of Sciences. “No complex life had formed yet and only single-celled life was present in the form of bacteria and archaea” Drabon wrote in an email. “The oceans likely contained some life but not as much as today in part due to a lack of nutrients. Some people even describe the Archean oceans as ‘biological deserts.’ The Archean Earth was a water world with few islands sticking out. It would have been a curious sight as the oceans were probably green in color from iron-rich deep waters.” When the S2 meteorite hit global chaos ensued — but the impact also stirred up ingredients that might have enriched bacterial life Drabon said. The new findings could change the way scientists understand how Earth and its fledgling life responded to bombardment from space rocks not long after the planet formed.
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A ring found among the debris of Florida’s recent hurricanes awaits its owner
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Scattered across Florida’s hurricane-ravaged communities are piles of debris, remnants of what were once homes. Cherished memories — photo albums, family heirlooms, and tokens of love — swallowed by floodwaters and carried miles away, are now reduced to mere fragments and discarded amid the wreckage.
But in one of these piles of lost memories, a small, inconspicuous velvet black box was discovered with a ring and a note that read: “I was 18 when my parents gave it to me.”
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Now, Joe Kovach, the engineer managing one of the debris sites in Tarpon Springs, Florida, where the box was found, is searching for its owner.
“Everyone has been basically dumping their entire lives onto the curb after the storm when everything flooded. My own boss’ house had 30 inches (of water) in it, and I saw his face and just how devastating it can be for everyone,” Kovach, an engineer with Pinellas County Public Works, told CNN.
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Although the ring was found after Hurricane Milton, Kovach is sure the treasure was initially lost amid the ruins of Hurricane Helene, based on the pile of debris it came from, which Pinellas County Public Works tracks. It is likely the owner of the ring is from Crystal Beach, Ozona, or Palm Harbor, Kovach said.
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