Are you in the 1%
The Rule of 1% is simply defined as adding to your customer service one percent at a time. Before you can do this you must have your consistency perfected or it will never work. This one percent may seem small, but if you approach the vision for your company with baby steps, you will find a huge increase over a solid chunk of time. It’s not a sprint, it’s a marathon.
Avoid doing too much at once or you’ll set yourself up for failure. Think of the confidence you and your employees will have when you improve one percent each week. By the end of a year, you’ll have improved more than 50%!
Although rules and standards are necessary for growth, always be flexible with your best customers. Most retailers only allow a set number of items into a dressing room to reduce the risk of shoplifting, but it generally restricts the large percentage of people who are not stealing from you. Flexibility is the key to what you deliver to your customers and consistency is the key to how you deliver it.
The bottom line is customers rely on you to deliver what you promise. If you spend too much on bulky advertising that promises more than you can deliver, even your best intentions will unravel quickly and you will fail.
Focus on your vision and baby steps to turn your satisfied customers into Raving Fans.
I hope you’ve learned a lot out good customer service and how it’s essential to your overall success. In upcoming posts we’re going to explore strategies of bagging the big clients and keeping them.
Vernon Simpson Nydes Business Coach,
Coaching Business Owners and Executives to their next level of Excellence
Email: JV.Simpson@nydesmanagement.co.uk
www.nydesmanagement.co.uk www.MybusinessDevelopmentAcademy.com
Mobile: 011 (44) 7850729776.
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The WNBA is having a real moment – Caitlin Clark and the league’s historic season by the numbers ????? ???????? ????????????? ??????????? ????????????????? ?????? ?? ????????? ???????????? ????????????????? ??????? ??????????????????????? ?????????????????????? ???????? ???????? ??? ??????? ???????? ???????????? ???????? ?? ???????? ???????????????? ??? ?????????? ???? ????? ???????????? ?????? ??? ??????? ???????? When many of us hear the “Fall Classic” we automatically think of baseball’s World Series. I’m not sure that will be the case for future generations. Yes I’m being somewhat provocative with that line but the WNBA Finals have arrived on the heels of what can only be described as a historic season for the league. Across a metric of statistics it’s clear that America’s interest in the WNBA is at the highest point this century in large part because of Indiana Fever star Caitlin Clark. Let’s start simple: Google searches. They’ve been higher this WNBA season starting with the draft in April than at any point since we’ve had data 2004. Searches for the WNBA are up over 300 compared to last season up over 850 compared to five seasons ago and have risen nearly 1400 from a decade ago. That is the WNBA has been rising and this year it really took off. This interest has translated into revenue for the league. Attendance is up a staggering 48 from 2023. There wasn’t a single team with an average regular season home attendance of five figures 10000 in 2023. This season there were six. Leading the charge was Clark’s Fever. A little more than 4000 people attended their average game in 2023 which ranked them second to last. This season more than 17000 did a 319 rise that put them far and away ahead of any other WNBA team and ahead of five NBA teams including the hometown Indiana Pacers. We see the same pattern in merchandise. Sales are up 600 from last year. This includes the boost from rookie sensations Clark who had the best-selling jersey and Angel Reese of the Chicago Sky who had the second-best-selling jersey.
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