Another Secret Revealed
In the last post we talked about the first secret to building a solid customer service plan and how to decide what your vision is.
Today we’ll talk about the second secret in taking your satisfied customers to raving fans. You must know what your customers want. Know who your customers are and you will know better how to serve them. Demographics are really important here. An upper-class woman in her 30’s is going to have completely different expectations than a working class man in his 50’s.
There are four main areas you need to consider and plan when figuring out what your customers want:
- Listen to Your Customers
- Ask Your Customers Sincerely
- Offer More than Just a Product/Service
- Know When to Ignore Them
These are all important when deciding what your customers want out of their shopping experience.
Listen to Your Customers
You need to listen to both what they say and what they don’t say. Customers may say they want one thing and really mean something else. For example, if you customers are begging for lower prices, you may find out their real priority is quick delivery.
Also, listen to your “silent” customers. These are the customers don’t bother to complain because the service is so bad they’ve just given up and don’t feel like their voice matters. They feel unwanted and when a competitor shows up, they’ll be gone.
Lastly, you need to listen to customers who only reply with “fine”. These customers are similar to the “silent” customers in that they are so used to bad customer service they only give a monotone response.
Ask Your Customers Sincerely
If you aren’t sincere when you ask their opinion, they are going to see right through you. You may be thinking, “What about the customers who aren’t saying anything?” You need to ask them sincere questions that get them thinking about their experiences. Make them feel like you really care, and you should!
Offer More than Just a Product/Service
Your customers are looking for much more than a simple product or service, they are looking for an experience that makes them feel good. They gauge every step of the process with a value. When you take this into consideration and treat them like people, they will feel like they belong.
Know When to Ignore Them
You may think this goes beyond providing good customer service, but in reality you can’t give them everything and someone people you will never make happy. You have to set limits and stick to them. If your vision and company don’t meet the needs of the customer, they will be best suited somewhere else.
These are the steps and tricks to figuring out what your customers want and how you can use them to work on your customer service vision and plan.
If you get stuck, try our FREE test drive and let us help you through the process.
Until the next time
Vernon Simpson Nydes Business Coach,
Coaching Business Owners and Executives to their next level of Excellence
Email: JV.Simpson@nydesmanagement.co.uk
www.nydesmanagement.co.uk www.MybusinessDevelopmentAcademy.com
Mobile: 011 (44) 7850729776.
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Johannes Kepler thought he sketched Mercury orbiting across the sun. What he actually captured has solved a solar mystery kra3.at German astronomer Johannes Kepler made sketches of sunspots in 1607 from his observations of the sun’s surface — and centuries later the pioneering drawings are helping scientists solve a solar mystery. Even though everything in the solar system revolves around the sun scientists have yet to unlock many of the star’s secrets. However studying the variability of the sun over time including the solar cycle could answer some of the most longstanding questions about the fiery orb and how it changes. https://kra04.at kraken2trfqodidvlh4aa337cpzfrhdlfldhve5nf7njhumwr7instad Some of those questions revolve around solar activity in the 17th century which was a pivotal time for studying the sun. Astronomers observed sunspots with telescopes for the first time in 1610. At the same time the sun was making an unusual transition into an extended period of weakened activity. And Kepler’s long disregarded sketches overlooked because they were drawings rather than telescopic observations could provide crucial historical insights. A new study that recreates the circumstances during which Kepler made his drawings appeared on July 25 in The Astrophysical Journal Letters. “Kepler contributed many historical benchmarks in astronomy and physics in the 17th century leaving his legacy even in the space age” said lead study author Hisashi Hayakawa assistant professor at Nagoya University’s Institute for Space-Earth Environmental Research in a statement. “Here we add to that by showing that Kepler’s sunspot records predate the existing telescopic sunspot records from 1610 by several years. His sunspot sketches serve as a testament to his scientific acumen and perseverance in the face of technological constraints.” The sun’s tumultuous activity The sun experiences an 11-year cycle of waxing and waning activity known as the solar cycle. Currently scientists believe that the sun is reaching or nearing solar maximum the annual peak of its activity for the current solar cycle called Solar Cycle 25. Solar maximum is typically associated with an increase in the number of sunspots visible on the sun’s surface. These dark regions some of which can reach the size of Earth or larger are driven by the sun’s strong and constantly shifting magnetic fields. Today scientists track solar activity using data from ground and space-based observatories magnetic maps of the solar surface and ultraviolet observations of the sun’s outer atmosphere.
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?????? ???????????? ?????? ?????? ????? ?? ????????????? ?? ????? https://saitov-podderzhka.ru/. ?????????? ???????? ????????? ????????????? ???????????? ???-?????? ? ???????????? ?? ????????????? ?????. ???????????? ??????????? ???????? ? ????????????????? ????? ???-???????? ???????? ????????????? ?????? ? ?????????? ????. ?????????? ?????? ? ????? ?????? ?????? ?????? ? ??????????????? ????????? ????? ??????????? ???????? ????? ??? ???-?????? ??? ????????? ? ?????????? ??? ?????????????. ????????????? ??????? ?? ????????? ?????????????????? ???????? ?????? ????????? ?? ??? ????????? ?????????? ? ?????????? ?????????????? ?????.????????????? ????????? ???????? ???????? ????????????? ? ??????? ?????? ????? ??????? ??? ???????????? ????????? ??????????? ? ?????? ???????? ??????.
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JoshuaIsoxy said...
The man turning jet planes into cool houses ??? ???? ????? Wasilla south central Alaska. Home to bears lakes mountains and a flight school that’s fast becoming a private aviation wonderland. At FLY8MA Pilot Lodge you can opt for a scenic flight tour with glacier views take the controls for a flying lesson or go all in and get your pilot training. When night falls over the broad vistas of the US state they call the Last Frontier you can then climb the steps to two unique accommodation experiences: a converted McDonnell Douglas DC-6 airplane and the newest arrival a McDonnell Douglas DC-9 – still with its DHL livery. The fast-developing site is an ongoing project by FLY8MA founder Jon Kotwicki who previously owned a flight school in Florida before working as a commercial pilot and eventually ending up in Alaska. Flying for the airlines “pays good money and everything but it’s a very boring job” he says. “Driving Uber is more interesting because you could talk to your passengers.” Having fallen in love with the south central region on a vacation spent hiking fishing and spotting bears and grizzlies he chose it as a spot where he and his team – and his trusty Pomeranian dog Foxtrot – could “buy a lot of property and perhaps develop our own airport and run our own show.”
Richardstisa said...
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????????????????? ???????? ?????? ?? ??????? ? «???? «????-??-???»– «??????»– «???? ???» ??? ??????????? – ???? ???????? ???????????? ???????????? ??????. ?? ?????????? ???? ?????? ??? 13 ???????? ????????? ?? ??????? ?????????????? ???????? ????????? – ? ?? ?? ????? ?? ?????????? ?????????????? ??????? ????????? ? ?????? ? 282 ??? ??????. ???? ?? ??? ????????? ??????? ?????? ????? ?????? ??????? ????????? ??????????? ????????????? ? ????? ?? «??????» ? «???? ???» ? ? ???????? ?????? ???????? ????? ??????? ??????????? «???? ???» – ??? ?????????? ???????????. ?? ??-?????? ????????? ??? ??????? ???????? – ???????? ??? ?? ??????? «???????????» ? ?????? ??? ??? ?????? ???????? ??????? – ???? ??????? ?? ?????????? ?? ??? ???? ???????? ????????? ?????? ??????????? ????? ? ???-?? ????????. ??-?????? ????? ?????????? ???????????? ???? ??? «???????????» ??????? ??????????? ???? ??? ?? ???????? ?????????? ??????? ????? ???? ??? ??????? ? ?????? – ?? ????? ?? ??? ?????? ??? ? ?? ???????? ??????????? 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??????????? ??????? ???????? – ????????? ??????? ???????? ? ????????? ???????? ? ?????? ?????. ??????? – ?????? ??????????? «???????» ???????????? ???????????? ?????? ?? ?????????? ????????? ? ???? ???????? ?? ????? ? ??? ?????? ? ?? ?????????? ???????? ???????? ????? ??????? «?? ??????? ?????» ? ????????? ???????????. ???? ??? ?????????? ??? ?? ???????? ????? 1 ???? ??????. ???? ???????? ?? ?????????? ?????????? ??? ??? ????????. ????????? ?? ???????? ????????? ? ??????? ?????? ??? ??????????? ???????? ??????? ?? ??????? ?????. ?????????? – ?????? ???????? ???????? ?? ??? ?? ?? ???????? ?? ???????? ?????????? ???. ??? ???? ????? ???????? ????????????? ?????????? ?????? ?? 1 ???? ?????? ??????? ???????????? ??? ?????? ?????? ???????????. ??? ?? ??? ? ??????? ??????? ????? ????????? ? ???? ??? ?????? ????????? ?? ?????? ??????????. ???????? – «???????» ??????????? ??????????? ?????? ?????? ?? ???????????? ??????????????????: ??????????? ? ???????? ??????????????? ??????? ?? ??????? ??????????? 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?????? ? ????? – ?? ???????. ????????? – ??????????? ????????? ????????? ???????????? ?????? ????? – 83-??????? ??????? ????????? ????????? ??????? ????? ????? ?? ? ????????. «?????????????». ??????? – ?????????? ?????? ?? ?????????? ?? ?????? ?????? ??????????? ???? ?????????????? ????????? ?? ????????? ? ??????????? ?????. ??????????? – ?????? ?????????? ???? ? ???? ?????????. ???????? – ???????? ????????????? ???????? ???????? ????? ???????? ?????? ????????? ? ??????????. ????????? ?????????? ????????? – ????????? ?? ??????? ?? ?????? ??????????????? ?????????: ???? ??????. ??????? – ?????? ?? ???? ???? ????????? ? «???????» ?? ???????? ???????? ????? ????????? ???????? ? ?????? ??????. ?????? – ???????? ???????????? ????????? ??? ??? ??????? ?????? ?????????? ???????. ??????? – ???????????? ???????? ????? ? ?????? ????. ???????? ?? ??? ????????. ???????? – ????????? ??? ???? ???? ????????? ?????????? ? ???????????? ?? ???????. ??????? – ??????? ????????? ???????????????? ???????????. ????? 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? ?????? ??????? ?? ?????; –?? ???? ?? ?????????? ????????? ?????????? ? ??????? ?????? ??????. ??? ?? ????????? – ?????? ?????. ??? ???? ??? – ???????? ???????????? ????????? ??? ??? ?? ???? ?? ????????? ?? ???? ?? ?????????? ???? ???????? ???? ?? ?????? ?? ? ??????. ??????? ?? ??? ????? ??????? «?????????» – ? ?? ???????????? ? ?? ????????? ????? ?????? ????? ? ????? ????????? ?????. ?? ??????? ????????????? ????????? ? ???????? ???????????? ???????????? ?????????? ???? ????? ? ???????????? ????????? ????????? ??? ?????????? ??? ? ???????? ??????????? «???? ???». ?? 30 ??????????? ? 35 ???. «??????????» «???????????» ????? ?????? ??? ?????? ??????? ??? ? ????? ? ??? ??????????? ? ???? – ??????? ????? ?? ?????? ??? ? ??????? ??????? ?????????? ???? ?? ??????? ???????. ????????? ? ??????? ?? ??? ???? ?? ??? ???? ?????????? ?? ???????? ??????????? – 4 ???? ???. ????? ????????. ? ????? ??????? ?? ????????? ????? ???? ?????? ???????? ?????? ? ????????????? ??????????? – ???????????-??????????????? 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