Another Secret Revealed
In the last post we talked about the first secret to building a solid customer service plan and how to decide what your vision is.
Today we’ll talk about the second secret in taking your satisfied customers to raving fans. You must know what your customers want. Know who your customers are and you will know better how to serve them. Demographics are really important here. An upper-class woman in her 30’s is going to have completely different expectations than a working class man in his 50’s.
There are four main areas you need to consider and plan when figuring out what your customers want:
- Listen to Your Customers
- Ask Your Customers Sincerely
- Offer More than Just a Product/Service
- Know When to Ignore Them
These are all important when deciding what your customers want out of their shopping experience.
Listen to Your Customers
You need to listen to both what they say and what they don’t say. Customers may say they want one thing and really mean something else. For example, if you customers are begging for lower prices, you may find out their real priority is quick delivery.
Also, listen to your “silent” customers. These are the customers don’t bother to complain because the service is so bad they’ve just given up and don’t feel like their voice matters. They feel unwanted and when a competitor shows up, they’ll be gone.
Lastly, you need to listen to customers who only reply with “fine”. These customers are similar to the “silent” customers in that they are so used to bad customer service they only give a monotone response.
Ask Your Customers Sincerely
If you aren’t sincere when you ask their opinion, they are going to see right through you. You may be thinking, “What about the customers who aren’t saying anything?” You need to ask them sincere questions that get them thinking about their experiences. Make them feel like you really care, and you should!
Offer More than Just a Product/Service
Your customers are looking for much more than a simple product or service, they are looking for an experience that makes them feel good. They gauge every step of the process with a value. When you take this into consideration and treat them like people, they will feel like they belong.
Know When to Ignore Them
You may think this goes beyond providing good customer service, but in reality you can’t give them everything and someone people you will never make happy. You have to set limits and stick to them. If your vision and company don’t meet the needs of the customer, they will be best suited somewhere else.
These are the steps and tricks to figuring out what your customers want and how you can use them to work on your customer service vision and plan.
If you get stuck, try our FREE test drive and let us help you through the process.
Until the next time
Vernon Simpson Nydes Business Coach,
Coaching Business Owners and Executives to their next level of Excellence
Email: JV.Simpson@nydesmanagement.co.uk
www.nydesmanagement.co.uk www.MybusinessDevelopmentAcademy.com
Mobile: 011 (44) 7850729776.
944 Responses to “Another Secret Revealed”
Curtissam said...
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Jamessex said...
????? ????????? – ????????? ?????? ???????? ???? ?? ??? ????????? ????????? ????????? ??? ?????? ???????????? ?????????? ????????? ??????? ???????. ?? ???????? ??????? ??????? ??? ???? ???????? ? ??????? ?????????? ???????????. ????? – ??? ??????? ????????? ??????? ?????? ??????????. ?????????? ??? ?? ????? ???????????? ????????????? ?????????????? ?? ???? ??????? ??? ?????????? – ???????? ??????? ?????? ??? ????????? ?????????? ???? ??????? ???????????? ????? ??????? ?????? ???????? ? ??????????? ??????. ??? ?????? ??????? ????? ????????? ???? ????? ?????????? ????????? –??????? ???????????? ?????????? ???????? Life Is Good ? ???????????? ????????? ?? Best Way. ??????? ?????? ????????????? ??????????? ? ??????????? ?????? ??????? ?????????? ??????? ?? ?? ?????? XXI ???? ?????? ??????? ?????????????????? ? ????????? – ?????????? ???????? ? ??????? ????????? ? ???????? ?? ????????????? ??????. ?????????? ?????? ????????????? ???????????? ??????. ?? 15 ??? ?????? ? ??????????? ?????????? ????? ?????????? ?????? ???? ?? ??????????? ???????????? ?? ???????????? ?????????. ? ????????? ????? ????? ????????? – ???????? ????????????? ???? ????????? ????????????? ??????-???????? IBA ??????????? ??????? ???????? ???????? ??????????. ??????? ???????? ??? ?????? ??????? ?????????? ??????? ?? ????? ?????? ?????? ? ??????????? ??????????. ??????? ????????? ?? 70-?????????? ????????? ???????? ??????? ???? ???????????????? ? ????????????? ????????????????. ????? ?????????? ???? ???????????? ??????????? ??????????? ?? ??????? ? ??? ????????? ???? ?????? ? ????. ?? ????????? ????????? ????? ?????? ???????? ???????????? ?? ???????????? ????? ????????? ???? ?????? ? ??????. ?? ?????? ?????? ?? ??????? ????? ????? ????????? ?? ??????? ????? ???? ??????? ?????? ??????? ?????? ? ?????? ????????? ?? ? ???. ?? ???????? ?? ??????? ?????? ?????? ?? ??? ????? ????? ? ?????? 2014 ???? ??? ?????? – ??????? ???????? – ?????????? ?????????? ??????. ????? ??????? ??????????? ???? – ??? ?? ?????? ????? ??? ?????? ?????????. ??? ????????? ??????? ? ?????? ?????? ?? ?????? ??????? ????? ???????? ?? ???????? ?????????????. ???? ???????? ??? ???? ?????? ? ?? ?? ??? ?? ????????????. ???????? ?????????? ? ?????????? ???????? ????????? ??????? ?????? ?????????????? ?????????? ??????? ????????? ?????? ? ???????? ????????? ? ?????????? ????. ??? ??????? ??????? ???????? ?? ??? ??? ????? ??? ???? ??????????; ? ?? ?????? ??? ?????????? ?????????. ?? ?? ???? ?????? ??????? ???????? ???????? ????????? ?????????? ?????? ?????????. ????? ?????? ?????????? ??? ????????? ?????. ?? ???? ??????????????? ???????? ? ??????? ???????????? ????????????? ??? ??? ?????????? ? ????????????? ??????????. ????????????? ????? ???????? ????????? ???????????? ? ??? ????????? ????????? ? ????? ?????? – ? ??????? ????? ? ????? ? ????????. ? ??? ? ???? ????? ???????? ? ??? ??????????????? ?????????. ??? ????? ?????????? ??????? ??? ???? ?? ?????? ????? ????????? ? ? ?????? ??????? ?????? ? ??????? ?? ?????? ??????? ? ?????? ???????? ? ?????????. ?? ?????????? ?????? ??? ????? ?????? ?? ?????? ? ??????????? ??????? ? ????????????? ????? ??????? ? ????. ???? ???????? ?????? ? ??????? ??? ?? ???????????? ?? ??????? ?????? ??????. ????? ??????? ????? ??????? ???? ??????? ????? ??? ?????????? ???????? ??? ????????? «??? ????????? ???????????? ??????? ? ????????????? ?????? ?????? ?? ??????». ??? ???????? ??????? ????????? ??????? ????????????? ?????? – ??? ?????????? ????? ? ????????? ??? ????????????. ?? ?????? ?????? ??????????? ?????????? ???? ??????????? ????? ?????????? ?? ???????????? ????? ????? ????????? ??????? ??????? ???????? ??????. ??????????? ?????? ??????? ?????????? ??????? ?? ?? ?????? XXI ???? ?????? ??????? ?????????????????? ? ????????? – ?????????? ???????? ? ??????? ????????? ? ???????? ?? ????????????? ??????. ?????????? ?????? ????????????? ???????????? ??????. ?? 15 ??? ?????? ? ??????????? ?????????? ????? ?????????? ?????? ???? ?? ??????????? ???????????? ?? ???????????? ?????????.
Charleszet said...
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site said...
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anwap pay said...
Anwap ??????? https://bit.ly/anwap-m-anwap-anwap-love-an-wap 910271521
Keithbaivy said...
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anwap pfh said...
Anwap ??????? https://bit.ly/anwap-m-anwap-anwap-love-an-wap 1627271626
Keithbaivy said...
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Danielgof said...
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Keithbaivy said...
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anwap gtp said...
Anwap ???? https://bit.ly/anwap-m-anwap-anwap-love-an-wap 109302920
ykb said...
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Haroldler said...
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WayneBus said...
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BrentAvaic said...
‘I see the world around me in a brand-new way’: Dubai photographer reveals the UAE’s hidden wildlife
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In a country best known for its soaring skyscrapers, modern architecture and sprawling desert, wildlife isn’t always what comes to mind when people think of the United Arab Emirates (UAE). But Dubai-based photographer Anish Karingattil is determined to change that.
Originally from India, Karingattil moved to Dubai 17 years ago and began photographing wildlife shortly after, specializing in macro photography, using extreme close ups. Highlights of his stunning portfolio of images, taken across the seven Emirates, include a scorpion with her babies, an Arabian horned viper hiding in the desert sand, and two black and yellow mud daubers covered in dew drops.
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“Photographers get to tell a story through images,” Karingattil says. “Macro photography allows me to see life and the world around me in a brand-new way.”
Despite its hot climate and harsh desert, the UAE is home to over 1,000 plant and animal species. The waters around the country are home to the largest concentration of Indian Ocean humpbacks dolphin in the world, and the second-largest population of dugongs, after Australia.
With the UAE’s president recently extending the country’s “Year of Sustainability” into 2024, Karingattil uses wildlife photography as a method of capturing the country’s biodiversity and sharing it with others.
While interior design is his full-time job, “herping” is his passion. “Herping is the act of observing, studying, and photographing reptiles and amphibians in their natural habitats,” says Karingattil. “It is a popular hobby among nature enthusiasts and wildlife photographers who are fascinated by the diversity and beauty of these creatures.”
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WilbertDuell said...
Ukrainian President Volodymyr Zelensky will meet US President Joe Biden and Vice President Kamala Harris in Washington on Thursday. Leon Neal/Getty Images
CNN
—
Ukrainian President Volodymyr Zelensky’s visit to the White House on Thursday could be his final chance to convince a receptive American president of his country’s war aims.
[url=https://at-megaweb.com]megaweb1.com[/url]
The precise details of the “victory plan” Zelensky plans to present in separate meetings to President Joe Biden and Vice President Kamala Harris are unknown, having been closely held until they are presented to the American leaders.
But according to people briefed on its broad contours, the plan reflects the Ukrainian leader’s urgent appeals for more immediate help countering Russia’s invasion. Zelensky is also poised to push for long-term security guarantees that could withstand changes in American leadership ahead of what is widely expected to be a close presidential election between Harris and former President Donald Trump.
The plan, people familiar with it said, acts as Zelensky’s response to growing war weariness even among his staunchest of western allies. It will make the case that Ukraine can still win — and does not need to cede Russian-seized territory for the fighting to end — if enough assistance is rushed in.
That includes again asking permission to fire Western provided long-range weapons deeper into Russian territory, a line Biden once was loathe to cross but which he’s recently appeared more open to as he has come under growing pressure to relent.
Even if Biden decides to allow the long-range fires, it’s unclear whether the change in policy would be announced publicly.
Biden is usually apt to take his time making decisions about providing Ukraine new capabilities. But with November’s election potentially portending a major change in American approach to the war if Trump were to win, Ukrainian officials — and many American ones — believe there is little time to waste.
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Trump has claimed he will be able to “settle” the war upon taking office and has suggested he’ll end US support for Kyiv’s war effort.
“Those cities are gone, they’re gone, and we continue to give billions of dollars to a man who refused to make a deal, Zelensky. There was no deal that he could have made that wouldn’t have been better than the situation you have right now. You have a country that has been obliterated, not possible to be rebuilt,” Trump said during a campaign speech in Mint Hill, North Carolina, on Wednesday.
Comments like those have lent new weight to Thursday’s Oval Office talks, according to American and European officials, who have described an imperative to surge assistance to Ukraine while Biden is still in office.
As part of Zelensky’s visit, the US is expected to announce a major new security package, thought it will likely delay the shipping of the equipment due to inventory shortages, CNN previously reported according to two US officials. On Wednesday, the US announced a package of $375 million.
The president previewed Zelensky’s visit to the White House a day beforehand, declaring on the margins of the United Nations General Assembly his administration was “determined to ensure that Ukraine has what it needs to prevail in fight for survival.”
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“Tomorrow, I will announce a series of actions to accelerate support for Ukraine’s military – but we know Ukraine’s future victory is about more than what happens on the battlefield, it’s also about what Ukrainians do make the most of a free and independent future, which so many have sacrificed so much for,” he said.
DannyStesy said...
Ukrainian President Volodymyr Zelensky will meet US President Joe Biden and Vice President Kamala Harris in Washington on Thursday. Leon Neal/Getty Images
CNN
—
Ukrainian President Volodymyr Zelensky’s visit to the White House on Thursday could be his final chance to convince a receptive American president of his country’s war aims.
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The precise details of the “victory plan” Zelensky plans to present in separate meetings to President Joe Biden and Vice President Kamala Harris are unknown, having been closely held until they are presented to the American leaders.
But according to people briefed on its broad contours, the plan reflects the Ukrainian leader’s urgent appeals for more immediate help countering Russia’s invasion. Zelensky is also poised to push for long-term security guarantees that could withstand changes in American leadership ahead of what is widely expected to be a close presidential election between Harris and former President Donald Trump.
The plan, people familiar with it said, acts as Zelensky’s response to growing war weariness even among his staunchest of western allies. It will make the case that Ukraine can still win — and does not need to cede Russian-seized territory for the fighting to end — if enough assistance is rushed in.
That includes again asking permission to fire Western provided long-range weapons deeper into Russian territory, a line Biden once was loathe to cross but which he’s recently appeared more open to as he has come under growing pressure to relent.
Even if Biden decides to allow the long-range fires, it’s unclear whether the change in policy would be announced publicly.
Biden is usually apt to take his time making decisions about providing Ukraine new capabilities. But with November’s election potentially portending a major change in American approach to the war if Trump were to win, Ukrainian officials — and many American ones — believe there is little time to waste.
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Trump has claimed he will be able to “settle” the war upon taking office and has suggested he’ll end US support for Kyiv’s war effort.
“Those cities are gone, they’re gone, and we continue to give billions of dollars to a man who refused to make a deal, Zelensky. There was no deal that he could have made that wouldn’t have been better than the situation you have right now. You have a country that has been obliterated, not possible to be rebuilt,” Trump said during a campaign speech in Mint Hill, North Carolina, on Wednesday.
Comments like those have lent new weight to Thursday’s Oval Office talks, according to American and European officials, who have described an imperative to surge assistance to Ukraine while Biden is still in office.
As part of Zelensky’s visit, the US is expected to announce a major new security package, thought it will likely delay the shipping of the equipment due to inventory shortages, CNN previously reported according to two US officials. On Wednesday, the US announced a package of $375 million.
The president previewed Zelensky’s visit to the White House a day beforehand, declaring on the margins of the United Nations General Assembly his administration was “determined to ensure that Ukraine has what it needs to prevail in fight for survival.”
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“Tomorrow, I will announce a series of actions to accelerate support for Ukraine’s military – but we know Ukraine’s future victory is about more than what happens on the battlefield, it’s also about what Ukrainians do make the most of a free and independent future, which so many have sacrificed so much for,” he said.
RonaldRiz said...
Ukrainian President Volodymyr Zelensky will meet US President Joe Biden and Vice President Kamala Harris in Washington on Thursday. Leon Neal/Getty Images
CNN
—
Ukrainian President Volodymyr Zelensky’s visit to the White House on Thursday could be his final chance to convince a receptive American president of his country’s war aims.
[url=https://megaweb-1at.com]megaweb19.at[/url]
The precise details of the “victory plan” Zelensky plans to present in separate meetings to President Joe Biden and Vice President Kamala Harris are unknown, having been closely held until they are presented to the American leaders.
But according to people briefed on its broad contours, the plan reflects the Ukrainian leader’s urgent appeals for more immediate help countering Russia’s invasion. Zelensky is also poised to push for long-term security guarantees that could withstand changes in American leadership ahead of what is widely expected to be a close presidential election between Harris and former President Donald Trump.
The plan, people familiar with it said, acts as Zelensky’s response to growing war weariness even among his staunchest of western allies. It will make the case that Ukraine can still win — and does not need to cede Russian-seized territory for the fighting to end — if enough assistance is rushed in.
That includes again asking permission to fire Western provided long-range weapons deeper into Russian territory, a line Biden once was loathe to cross but which he’s recently appeared more open to as he has come under growing pressure to relent.
Even if Biden decides to allow the long-range fires, it’s unclear whether the change in policy would be announced publicly.
Biden is usually apt to take his time making decisions about providing Ukraine new capabilities. But with November’s election potentially portending a major change in American approach to the war if Trump were to win, Ukrainian officials — and many American ones — believe there is little time to waste.
megaweb20.at
https://at-megaweb.com
Trump has claimed he will be able to “settle” the war upon taking office and has suggested he’ll end US support for Kyiv’s war effort.
“Those cities are gone, they’re gone, and we continue to give billions of dollars to a man who refused to make a deal, Zelensky. There was no deal that he could have made that wouldn’t have been better than the situation you have right now. You have a country that has been obliterated, not possible to be rebuilt,” Trump said during a campaign speech in Mint Hill, North Carolina, on Wednesday.
Comments like those have lent new weight to Thursday’s Oval Office talks, according to American and European officials, who have described an imperative to surge assistance to Ukraine while Biden is still in office.
As part of Zelensky’s visit, the US is expected to announce a major new security package, thought it will likely delay the shipping of the equipment due to inventory shortages, CNN previously reported according to two US officials. On Wednesday, the US announced a package of $375 million.
The president previewed Zelensky’s visit to the White House a day beforehand, declaring on the margins of the United Nations General Assembly his administration was “determined to ensure that Ukraine has what it needs to prevail in fight for survival.”
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“Tomorrow, I will announce a series of actions to accelerate support for Ukraine’s military – but we know Ukraine’s future victory is about more than what happens on the battlefield, it’s also about what Ukrainians do make the most of a free and independent future, which so many have sacrificed so much for,” he said.
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