Another Secret Revealed
In the last post we talked about the first secret to building a solid customer service plan and how to decide what your vision is.
Today we’ll talk about the second secret in taking your satisfied customers to raving fans. You must know what your customers want. Know who your customers are and you will know better how to serve them. Demographics are really important here. An upper-class woman in her 30’s is going to have completely different expectations than a working class man in his 50’s.
There are four main areas you need to consider and plan when figuring out what your customers want:
- Listen to Your Customers
- Ask Your Customers Sincerely
- Offer More than Just a Product/Service
- Know When to Ignore Them
These are all important when deciding what your customers want out of their shopping experience.
Listen to Your Customers
You need to listen to both what they say and what they don’t say. Customers may say they want one thing and really mean something else. For example, if you customers are begging for lower prices, you may find out their real priority is quick delivery.
Also, listen to your “silent” customers. These are the customers don’t bother to complain because the service is so bad they’ve just given up and don’t feel like their voice matters. They feel unwanted and when a competitor shows up, they’ll be gone.
Lastly, you need to listen to customers who only reply with “fine”. These customers are similar to the “silent” customers in that they are so used to bad customer service they only give a monotone response.
Ask Your Customers Sincerely
If you aren’t sincere when you ask their opinion, they are going to see right through you. You may be thinking, “What about the customers who aren’t saying anything?” You need to ask them sincere questions that get them thinking about their experiences. Make them feel like you really care, and you should!
Offer More than Just a Product/Service
Your customers are looking for much more than a simple product or service, they are looking for an experience that makes them feel good. They gauge every step of the process with a value. When you take this into consideration and treat them like people, they will feel like they belong.
Know When to Ignore Them
You may think this goes beyond providing good customer service, but in reality you can’t give them everything and someone people you will never make happy. You have to set limits and stick to them. If your vision and company don’t meet the needs of the customer, they will be best suited somewhere else.
These are the steps and tricks to figuring out what your customers want and how you can use them to work on your customer service vision and plan.
If you get stuck, try our FREE test drive and let us help you through the process.
Until the next time
Vernon Simpson Nydes Business Coach,
Coaching Business Owners and Executives to their next level of Excellence
Email: JV.Simpson@nydesmanagement.co.uk
www.nydesmanagement.co.uk www.MybusinessDevelopmentAcademy.com
Mobile: 011 (44) 7850729776.
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Summary Kamala Harris and Donald Trump have had a fiery 90-minute debate in Philadelphia – their first of the 2024 US presidential election kra4.cc After shaking hands – it was the first time they had met – the pair debated policy before moving onto more personal attacks Harris said people leave Trump rallies early out of exhaustion and boredom – he said people dont go to hers in the first place kra4.cc https://kra-5.gl Trump criticised Harriss record on immigration and the border and also her shifting policy positions – Harris blamed him for Trump abortion bans and for the 6 January attacks on the US Capitol Snap polls suggest Harris won the debate but Trump says afterwards that she lost very badly With the election taking place on 5 November Harris is slightly ahead in national opinion polls – but polls are very tight in key battleground states Shortly after the debate Taylor Swift endorsed Harris on Instagram calling her a gifted leader
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Drought-hit Danube River reveals scuttled German World War II ships ??? ????? ???? The wrecks of explosives-laden Nazi ships sunk in the Danube River during World War II have emerged near Serbia’s river port town of Prahovo after a drought in July and August that saw the river’s water level drop. Four vessels dating from before 1950 have also come to light in Hungary’s Danube-Drava National Park near Mohacs where the Danube’s water level stood at only 1.5 meters 4.9 feet on Tuesday the lingering effect of severe heat waves and persistent drought in July and August. The vessels revealed in Prahovo were among hundreds scuttled along the Danube by Nazi Germany’s Black Sea fleet in 1944 as they retreated from advancing Soviet forces destroying the ships themselves. The wrecks can hamper river traffic during low water levels. Strewn across the riverbed some of the ships still have turrets command bridges broken masts and twisted hulls while others lie mostly submerged under sandbanks. Endre Sztellik a guard at the Danube-Drava national park said of one of the ships “we still don’t know what this is exactly. What is visible and an unfortunate fact is that the wreck is diminishing as people are interested in it and parts of it are going missing.” The Danube stood at 1.17 meters 3.8 feet in Budapest on Tuesday which compares with an all-time record low of around 0.4 meters 1.3 feet registered in October 2018. During floods the Danube rises well above 6 meters 19.7 feet. “Eastern Europe is experiencing critical drought conditions that are affecting crops and vegetation” the European climate service Copernicus said on its website in its latest drought report published earlier this month.
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Actress Gemma Arterton says director tried to pressure her to do sex scene ?????? ??????? British actress Gemma Arterton has revealed that a director once tried to put pressure on her to film a sex scene despite the fact that it wasn’t included in the script. In an interview with British publication the Radio Times released Tuesday Arterton said that whilst on set the director – who hasn’t been named – instructed her and her co-star to film a sex scene on a bed. “I said ‘No this scene was written for us to be off screen so you just hear the noises’” Arterton told the Radio Times. “I’d never have accepted the role if it was going to be filmed.” https://krak8.com kra9.cc The actress said that she was pressured by the director to film the scene but that she “flat out” refused to take part in it. Had she been younger at the time Arterton suggested that she might have been more concerned about being fired for refusing to film it. “I only felt like I could say that because I was older” she said. “When I started acting there was a lot of nudity – you were just expected to do it. When I was younger I played sexy characters the girlfriend. As I’ve got older that’s changed because I’m more successful and can choose the parts I want to play” she said. She praised the use of intimacy coordinators in film and television since the #MeToo movement telling the magazine that “it’s a totally different landscape” now. “Anything you’re not comfortable with is not going to happen. I’ve heard other actors that are like ‘I loved it when there was no intimacy coordinator’ but I definitely think it’s better” she said.
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Study shows how the pandemic may have affected teens’ brains kra14.cc The pandemic’s effects on teenagers were profound — numerous studies have documented reports of issues with their mental health social lives and more. Now a new study suggests those phenomena caused some adolescents’ brains to age much faster than they normally would — 4.2 years faster in girls and 1.4 years faster in boys on average according to the study published Monday in the journal Proceedings of the National Academy of Sciences. By being the first to contribute details on aging differences by sex the study adds to the existing body of knowledge provided by two previous studies on the Covid-19 pandemic and accelerated brain aging among adolescents. https://kra13-gl.com kra15.cc “The findings are an important wake-up call about the fragility of the teenage brain” said senior study author Dr. Patricia K. Kuhl the Bezos Family Foundation Endowed Chair in Early Childhood Learning and codirector of the Institute for Learning and Brain Sciences at the University of Washington in Seattle via email. “Teens need our support now more than ever.” Significant socioemotional development occurs during adolescence along with substantial changes to brain structure and function. The thickness of the cerebral cortex naturally peaks during childhood steadily decreases throughout adolescence and continues to decrease through one’s lifespan the authors wrote. The researchers originally intended to track ordinary adolescent brain development over time starting with MRIs the authors conducted on participants’ brains in 2018. They planned to follow up with them for another scan in 2020. The pandemic delayed the second MRI by three to four years — when the 130 participants based in Washington state were between ages 12 and 20. The authors excluded adolescents who had been diagnosed with a developmental or psychiatric disorder or who were taking psychotropic medications.
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National Park calls out ‘world changing’ impact of dropped Cheetos bag ?????? ??????? Plain water is the only thing visitors are allowed to consume inside the huge cavern at Carlsbad Caverns National Park in New Mexico. Cheetos are a no-go and the recent park visitor who dropped a bag full of them created a “huge impact” on the cave’s ecosystem the park said Friday in a Facebook post. “At the scale of human perspective a spilled snack bag may seem trivial but to the life of the cave it can be world changing” the park said in its post about the garbage found off-trail in the Big Room. https://kra-4.gl kra4.gl “The processed corn softened by the humidity of the cave formed the perfect environment to host microbial life and fungi. Cave crickets mites spiders and flies soon organize into a temporary food web dispersing the nutrients to the surrounding cave and formations. Molds spread higher up the nearby surfaces fruit die and stink. And the cycle continues.” The park said rangers spent 20 minutes carefully removing molds and foreign debris from surfaces inside the cave noting that while some members of the ecosystem that rose from the snacks were cave-dwellers “many of the microbial life and molds are not.” The post called that particular impact on the cave “completely avoidable” contrasting it with the hard-to-prevent fine trails of lint left by each visitor. “Great or small we all leave an impact wherever we go. Let us all leave the world a better place than we found it” the post urged park goers. The park’s website says that eating and drinking anything other than plain water attracts animals into the cavern. Carlsbad Caverns followed up its post about the Cheetos bag with a post about the “leave no trace” principle of disposing of waste properly. “Contrary to popular belief the cave is NOT a big trash can” the post said yet rangers pick up waste left behind every day. “Sometimes this can be a gum wrapper or a tissue other times it can unfortunately mean human waste spit or chewing tobacco.” Visitors are asked to make sure they don’t leave trash in the cavern and to use designated restrooms.
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? ??????? ????? ????? ???????? Esquire ??????? ?????? ???????? ???? ???????????????? ? ?????. ??????? ??????? ? ?????? ??????????? ????????? ? ????????????. ?????? ????? ???????? ????????? ??? ???????????? ??????? ????? ????? ???????????? ?? ?????????? ????????.????????? ??????? ?? ??????? ?????????? ????????????? ??????? ???????????? ????????? ??????? ? ??? ??????????? ???????? ? ????? ???????? ??????????? ???????. ????????? ??? ??? ??????? ????? ??????? ?????????????? ??????????????? ????? ? ????????????.??????? ???????? Esquire ????? ????????? ???????: «? ????? ????????? ???????????? ??????? ? ???????? ? ??????? ?????????? ? ????? ?? ?????. ?? ??? ????? ??? ??????? ? ?????????? ??????????? ??????? ????????. ????? ????????? ??????? ????? ????????? ????? ??? ?????????? ??? ?????? ????? ?????????? ????? ??? ?????. ??? ???????????? ????????? ??? ? ???????? ????????? ??????? ?????? ?????? ? ????? ?????????».??????? ???????? Esquire ??????????? ???????????? ????????? ??????? ? ???????? ????? ?????? ????????? ? ???? ?????????? ? ????????????. ? ????????? ????? ????????? ???????:American Novelist — ?????? ?????? ? ??????????? ?????? ? ?????? ????????? ????????????? ????? ???? ?????????? ?????? ???????? ? ???????? ???????. ????????? ?????????? ??????? ????? ??? ? ?????.Editor in Chief — ?????? ? ?????? ?????? ????????????? ?????? ???????? ?????? ? ??????. ? ?????? ?????? ???? ???????? ???????? ?????? ? ???????. ???? ??????? ?? ??????? ????? ?????? ?????? ? ????? ?????.Modern Poet — ??????? ? ????????????? ?????? ? ?????????? ???????? ?? ?????? ?????????? ? ??????? ? ????????? ????? ? ??????. ? ?????? ????????????? ???? ????? ????????? ?????? ????????? ???????? ???????? ??? ?????? ??????? ???????? ? ?????.New Journalist — ???????????? ? ??????????????? ?????? ????????????? ?????????? ?????? ?????? ? ????????? ? ???????? ????? ??????. ????? ?? ??????? ??????? ??????? ??????? ?????? ? ??????. ? ?????? ?????? ???? ???????? ??????? ? ?????.??????? American Novelist Editor in Chief Modern Poet ? New Journalist ???????? ? ???????????? Eau de Parfum ?? ???????? ??????? 100 ?? ?? ??????????????? ????????? 10 000 ?????? ?????? ?? ?????????? ????? ?????????? ??????? ???? ?????? ??????????.???????????? ?????? «Mayer Studio» ??????? ????? ????????????????: «? ? ??? ????????? ???????? ? ??????? ??????? ??? Esquire ?????????? ????? ???????? ??? ?????? — ?????????????? ??? ? ?????????. ?????? ????? ??????????? ???????? ???????? ??????? ???????????? ????????? ???? ? ???? ??? ?? ?? ?????». ?? ?????? ?????? ?????? ?????? ????? ????????? ??????????? ??????? ????????????? ????????? ? ???????? ???????????. ??????? ?? ??????????? ????????? ?????????????? ?? ?????????? ????? ???????? ????????? ??????? ???????. ??????? ????? – ?????? ???????? ????????
RobertMus said...
?????????? ?????????????????????????????????????????????????????????????????????????????????????????????????????? ????????? 1. ????? ?????????????????????????????????????????????? 168??????????????????????????? 100 ???????? 1000? 2. AT99??? AT99????????????????????????????????????????????????????????? 3. BCR??? BCR??????????????????????????????????????????????BCR??????????????? ?????? WM??????? WM?????????????????????????????????????????? ??????? ????????????????????????????????????????????????????????????????????? ?????? ??????????? ?????????? 168 ????????????????????????????????? VIP ??????? ?????? VIP ????????????????? 0.7???????????????????????? ?? ?????????????????????????????????????????????????????????????????????????????????????????????????????????
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RobertMus said...
?????????? ?????????????????????????????????????????????????????????????????????????????????????????????????????? ????????? 1. ????? ?????????????????????????????????????????????? 168??????????????????????????? 100 ???????? 1000? 2. AT99??? AT99????????????????????????????????????????????????????????? 3. BCR??? BCR??????????????????????????????????????????????BCR??????????????? ?????? WM??????? WM?????????????????????????????????????????? ??????? ????????????????????????????????????????????????????????????????????? ?????? ??????????? ?????????? 168 ????????????????????????????????? VIP ??????? ?????? VIP ????????????????? 0.7???????????????????????? ?? ?????????????????????????????????????????????????????????????????????????????????????????????????????????
Keithbaivy said...
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Keithbaivy said...
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Keithbaivy said...
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Keithbaivy said...
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